Shipping policy
Order Processing All orders are processed within 3–5 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Please note that during busy periods or following a promotion, processing times may be slightly longer. We appreciate your patience.
UK Delivery We ship to all addresses within the United Kingdom. Estimated delivery times following dispatch:
- Standard delivery: 2–4 business days
- Express delivery: 1–2 business days (where available)
Shipping costs are calculated at checkout based on your order and chosen delivery method.
EU Delivery We ship to European Union countries. Estimated delivery times following dispatch:
- Standard international delivery: 5–10 business days
Please be aware that orders shipped to EU destinations may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Order Tracking Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery via the carrier's website.
Delays Veloura Home is not responsible for delays caused by customs processing, carrier disruptions, or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will do our best to assist.
Damaged or Lost Orders If your order arrives damaged or does not arrive at all, please contact us within 14 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact For any shipping enquiries, please reach out to us at contact@velourahome.uk or through our website contact page.